* Reserved the vehicle in February 2023 through email@example.com.* Confirmed the reservation in May 2023 through firstname.lastname@example.org.* Picked up the vehicle in June 2023.* Returned the vehicle in August 2023.
The staff were polite, and apologetic. Although I initiated several calls, responses were always in email and with 7—10 days delay. Either no actual attempt was made to address the broken reservation or everyone just wanted to put me off until the reservation was ended without having a «difficult» conversation about the fact that they messed up, couldn't deliver, and how can we make this up to you. Either way, it's a terrible way to treat your customers and represent your company.